Delivery Information

Shipping

We offer free standard UK delivery service for all orders over £50 to mainland UK. Please refer to the surcharge section below for non-mainland UK addresses.

For orders under £50, there will be a small order charge of £3.95 to the majority of delivery areas within the UK - with a few exceptions (please refer to the Surcharge section below).

Dispatch Times

Same day dispatch for orders with express postage paid, orders must be placed before 12pm Monday-Friday. This is dependent on stock availability. If you are in urgent need of the goods please contact us for stock availability. For all other orders cut off for same day dispatch is 9am.

Special order Items are ordered from our suppliers upon receipt of your order. Lead times vary depending upon the item and supplier but we aim to have them shipped within three working days of your order. Once your order has been dispatched we will send you an email confirmation which will include your order number and details of the items you have purchased.

Collection

Collection is only available if arranged with us. We will provide you with an address and collection time for your order. Please note some items may not be available for collection on the day so please call beforehand to avoid disappointment. 

Shipping methods

All mainland UK orders under £100 or 2kg will be dispatched via Royal Mail All mainland UK orders over £100 or 2kg will be dispatched via Parcel Force For SWA Cables the courier company used will vary.

Surcharge

There will be an additional surcharge for deliveries to Channel Islands, Scottish highlands, other offshore islands, Ireland, Northern Ireland, etc. Please contact us to find out how much this surcharge will be as it is dependent on location and weight. We are unable to guarantee next day or 48 hour delivery to these locations.

International Shipping

We are able to offer international shipping to most countries, shipping costs will be based on weight and destination country.

For any shipping enquiries please contact our customer services team on 01924 650353 Monday to Friday 10am to 4pm or e-mail us on sales@masterlec.co.uk.